We want you to be delighted with every purchase you make from Shuropody. However we do understand that sometimes the ordered item/s may not be suitable for you. We do realise the importance of ordering with confidence, so you may return your purchase to us following the below steps.
Returning Item/s to H.O:
Returning Item/s to Our Stores:
Items bought online can be returned FREE of charge to any* of our Shuropody Stores. Unfortunately this excludes our concessions within House of Fraser Department Stores*: Sutton Coldfield, Wolverhampton and Birmingham.
What do you need to do?
Please note: NO refund will be processed at store. Returns postage costs are the responsibility of the customer and will only be refunded if the product is found by our team to be faulty. Returned items must be unworn, in perfect re-saleable condition and in the original outer box unless deemed faulty. Orthotics, Foot Care and Product Care products are non-refundable due to hygiene reasons. This does not affect your statutory rights.
Under the terms of the Distance Selling Regulations, you can cancel your order up to fifteen days after you receive your goods by contacting us in writing either by email at firstname.lastname@example.org or to the above Head Office address quoting your order number.
If your order has already been processed you will need to follow the above returns procedures.
If we’ve sent you the wrong item, please accept our apologies. We’ll be happy to process a refund/exchange and refund your first class postage costs (up to a maximum of £5) for returning the item. You may send goods back to us using Priority or Guaranteed services, but we can only refund the approximate 1st class postage cost. Shuropody will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
If your goods are deemed to be faulty, we are happy to inspect them, process an exchange or give you a full refund within three months' of your purchase. We will also re-imburse your first class return-postage costs (up to a maximum of £5) through the original method of payment or with an Online Voucher - if they are found to be faulty.