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Returns Policy

We make every effort to ensure that your order is carefully dispatched to you, and we hope that you're happy with your purchase. However, if you have any cause for dissatisfaction with your goods, you may return them to us.

Items must be in their original condition, unworn and returned within 21 days of receipt, or for reduced price items, within 14 days of receipt. You should follow the procedure below.

Items returned outside of the specified returns period will not be refunded and instead an online credit note will be issued to you via email for the value of the returned item(s). Original postage and packing fees (if applicable) will also not be refunded unless the item is faulty.

Please note that ALL Orthotics, Footcare and Shoe Care products are non-refundable and cannot be exchanged due to hygiene reasons.

You can return your items to us in two easy ways:

Returns to a Shuropody Store

You can return your items for FREE to any Shuropody store, (except for concession stores), within 21 days (or 14 days for reduced price items). You may also exchange your items in store. For a full list of all Shuropody stores please see our Store Locator.

Please note: Online orders paid for using Klarna cannot be refunded or exchanged in store, please return to our Head Office address for a refund to your original payment method.

What to Do:

  1. Take the item(s) you wish to return (in their original packaging) to the Shuropody store of your choice with your original invoice as proof of purchase and the completed returns form (located at the bottom of your invoice).
  2. The store team will then check the item(s), confirm and provide you with a returns receipt. Please note: NO CASH/CREDIT refund will be processed at the store at the time of your return. You refund will be processed by our online team within 10 working days* and you will receive an email from us to notify you that this has been done. 


RETURNS BY POST

You can return any items to us, at your own cost, at any Post Office, within 21 days of receipt (14 days for reduced price items).

What to do:

  1. Complete the returns form at the bottom or on the other side of your despatch note in your parcel giving the reason for your return. If you want an exchange for your item(s) please advise us on your returns note and when we receive your return, we will process the order for your exchanged items(s) and they will then be sent out to you.
  2. Enclose your completed returns form within the parcel, ensure it is sealed correctly, and send to this following address: Returns, Shuropody Head Office, Suite 20, The Hall, Rugby Road, Wolston, Warwickshire, CV8 3FZ.
  3. Take your parcel to any Post Office, remembering to obtain a 'Proof of Postage' receipt. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.
  4. We will process your refund within 10 working days of receiving your return.
  5. Please note that the cost of returning the purchased goods is the responsibility of the customer - faulty items being the exception. If you wish to return a faulty item, please email returns@shuropody.com to notify us and we will get back to you within 72 hours to ask for photographic evidence of the fault. If confirmed, we will contact you with details on how to return this for either a refund or exchange.

 

Important Information about ALL Returns

  • When we receive your returns, we will check that they are in their original ‘as sold’ condition and that they are in their original shoe box. Any returns that are damaged or without their box will be returned to you and no refund will be issued.
  • *We will process your return within 10 working days. Depending on your bank/card provider it can then take up to an additional 4 working days to reach your account.
  • Please note that ALL Orthotics, Footcare and Shoe Care products are non-refundable and cannot be exchanged due to hygiene reasons.

 

Returning Incorrect Orders

If we’ve sent you the wrong item, please accept our apologies - unfortunately mistakes can occasionally happen. We’ll be happy to process a refund/exchange for you. You can return them to your nearest store, or alternatively, please get in touch via email and we will send you a FREE returns label, so you can post them back to us.   

Returning Faulty Orders

If your goods are deemed to be faulty, we are happy to inspect them, process an exchange or give you a full refund within three months of your purchase. We will also re-imburse your first-class return-postage costs (up to a maximum of £5) through the original method of payment or with an online credit note - if they are found to be faulty.

 

If you experience any difficulties with returning goods, please Contact Us.

All of this is in addition to and does not affect your statutory rights.