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Terms & Conditions

These terms and conditions apply to the use of this website and by accessing this website or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

If you have any questions relating to these terms and conditions please contact our customer service representatives before you place an order, call us on 02476 545545 between 9am and 5pm Monday to Friday. Please note that all calls to our customer service representatives will be charged at the standard rate (BT users only, other networks may vary).

Definitions

  • "Product" means a product displayed for sale on the website
  • "Product Description" means that part of the website where certain attributes in respect of the individual product are provided
  • "Users" means the users of the website collectively
  • "Personal information" means the details provided by customers on registration
  • "We/us" means www.shuropody.com

Printing and pricing

We are accurate with our pricing but should a product be listed at an incorrect price due to typographical error we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.

We use professional photographic equipment for images and in some instances photograph colours are adapted for the internet. We cannot be held responsible if the colour you purchase is not exactly as it is represented on the website.

We accept most major credit and debit cards which include Visa, MasterCard, Electron, Solo and Switch. We will require cardholder's full details including name, address and telephone number as registered with your card provider. In correct information will cause a delay in processing your order. Your order will only be processed once authorization of your credit/debit card has been properly received.

We reserve the right to cancel your order if for any reason we deem the transaction to be fraudulent and in this instance your card will be refunded if appropriate. By purchasing from us, you are agreeing you abide by the returns policy in the event that your purchase is unsuitable. There terms and conditions may change without prior notice and will not affect your statutory rights.

Complaints

Although we aim to provide our customers with a high level of service inevitably on occasion’s errors will occur. If you are unhappy with the provided level of service please call our customer service number on 02476 545545 or email customerservice@shuropody.com and we will endeavour to resolve your problem as quickly and efficiently as possible.

Faulty Products

If your goods are deemed to be faulty, we are happy to inspect them, process an exchange or give you a full refund within three months' of your purchase. We will also re-imburse your first class return-postage costs (up to a maximum of £5) through the original method of payment or with an Online Voucher.